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Twenty
questions ... |
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1 |
Why is the currency all in dollars? I live in the UK! | |||||||
| 2 | So how much is $18.99 in UK pounds? | |||||||
| 3 | Is there a returns policy? It's awkward when you can't actually see the goods. | |||||||
| 4 | Can I change or cancel an order? What if I made a mistake in my address details? | |||||||
| 5 | Can special orders be supplied? | |||||||
| 6 | What about bulk orders - any discounts? | |||||||
| 7 | You're sure that my credit card information is secure? | |||||||
| 8 | Can I track my orders? | |||||||
| 9 | I suppose shipping costs a fortune out of the USA? | |||||||
| 10 | What about tax and stuff? | |||||||
| 11 | Which credit card are accepted? What about cheques? | |||||||
| 12 | Are more products on their way? | |||||||
| 13 | Do you ever have sales and special promotions? | |||||||
| 14 | Er ... this IS a Yorkshire store. Couldn't you find cheaper goods? | |||||||
| 15 | I want to send items as a gift. Is this a problem? | |||||||
| 16 | Is there a size chart? I want to make sure I order the right size. | |||||||
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Why is the currency all in dollars? I live in the UK! Quite simply because we couldn't find a service which offered such fantastic goods at such a great price anywhere else but the USA! Orders are paid for using your credit card and that means that your credit card statement will show the amount in your local currency. [Back to top] So how much is $18.99 in UK pounds? At time of writing, 10.35, but we have a handy currency converter! [Back to top] Is there a returns policy? It's awkward when you can't actually see the goods. Yes, no problem. We know how difficult it can be to buy products online that you can't touch, feel or try on (did you buy the right size? the right color?). That's why we stand behind all orders with our 30 day satisfaction guarantee. If for any reason you need to return (or exchange) an item, simply contact customer service. [Back to top] Can I change or cancel an order? What if I made a mistake in my address details? If you need to cancel an order, contact customer service. If you have completed an order and wish to change your shipping or billing information, please call us toll-free at 1-877-809-1659 (local / international customers may call 1-510-877-1579). Please have your order number ready when calling. If you wish to cancel an order, please do so as soon as possible - if your order has already started processing, we may not be able to cancel it. [Back to top] Can special orders be supplied? Yes! We can accept one-off orders ("I'd like a t-shirt that says Barnsley Blokes are Best" or "I'd like twenty mousemats saying Fred Bloggs Computer Supplies, Leeds" or whatever!) - there will be a small surcharge, depending on your requirements but we will let you know the amount when you enquire. Email us with special requests. [Back to top] What about bulk orders - any discounts? But of course! Email us with details of your requirements. [Back to top] You're sure that my credit card information is secure? Absolutely! Our store is managed by Cafe Press and this is what they say about security: Your payment information is our top priority at CafePress CafePress guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, CafePress employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only CafePress can then decode it. In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. CafePress also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure. If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us. If you feel more comfortable placing an order by phone, feel free to use the phone number below as well. Phone: 1-877-809-1659, Monday-Friday, 8am-5pm PST Contact customer service [Back to top] Can I track my orders? Yes! Want to know the status of your order? Our real-time order status system shows the status of an order anytime. It's a convenient way to check recent orders or look at what you've ordered before. Just click here. [Back to top] I suppose shipping cost a fortune out of the USA? Actually no, it's very reasonable! There are offers multiple shipping options for delivery within the U.S. plus international shipping across the globe. In stock items will ship within 2-3 business days with standard shipping. Expedited (Next Day/2 Day) will ship the NEXT BUSINESS day. Items ordered on Monday will be shipped on Tuesday and received Wednesday (if next day). Items ordered on Friday will be shipped on Monday and received on Tuesday (if next day). Remember, business days exclude weekends and holidays. See the chart below |
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| Method | Transit Time | First Item | Each Additional | |||||
| Super Saver* |
Parcel Post 5-10 business days (from shipping date) |
$4.00 | $1.00 | |||||
| Standard** |
UPS Ground 1-5 business days (from shipping date) |
$6.00 | $1.25 | |||||
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2 Day* UPS 2nd Day Air |
2 business days (from shipping date) |
$11.00 | $.25 | |||||
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Next Business Day* UPS Next Day Air |
Next business day (from shipping date) |
$18.00 | $.25 | |||||
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Canada DHL Worldwide |
8-10 business days (from shipping date) |
$6.00 | $3.00 | |||||
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International DHL Worldwide |
Europe: 9-12 business days Other: 10-14 business days (from shipping date) |
$7.00 | $4.00 | |||||
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*Maximum shipping charge is $15.
Super Saver shipping available for shipping in the U.S. ONLY. **UPS shipping available for shipping in the U.S. ONLY and cannot be shipped to P.O. boxes. [Back to top] What about tax and stuff? As Cafe Press is located in California, only residents of that state will be charged the applicable sales tax. If you are overseas, you may be subject to import duties, taxes and VAT (if applicable), which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CafePress, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. [Back to top] Which credit card are accepted? What about cheques? We accept Visa, MasterCard, Discover, American Express and cheque cards, as long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Paying by cheque card: If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card. Authorizing your credit card: When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don't actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them. It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process. Ordering by cheque or money order To place an order using a personal cheque or money order, purchase your products online as if paying by credit card. When prompted to enter your credit card number, simply check the box marked "Pay by Cheque or Money Order" and click continue. Once you complete your order, you will be given an order number and shown a final receipt page. Print and mail this page with your payment to: CafePress. - Orders 1515 Aurora Drive San Leandro, CA 94577 Please write your order number on your cheque/money order. If you are unable to print your receipt, please include a note with your check clearly stating your order number. [Back to top] Are more products on their way? We always want to ensure that our shop sells the goods YOU want. Although we are limited to the items themselves (for example, we would love to have black t-shirts but they're just not available from Cafe Press yet) we would love to hear your suggestions for new slogans and logos. Email us with your suggestions! And keep checking back - we often add new stuff! [Back to top] Do you ever have sales and special promotions? It's good to tell that you're from Yorkshire! Yes, we have sales and promotions from time to time and so do Cafe Press, so if you're a real bargain hunter, keep checking back! [Back to top] Er ... this IS a Yorkshire store. Couldn't you find cheaper goods? Another typical Yorkshire question! Yes, we could. But we investigated thoroughly and found nothing to even begin to compare with the Cafe Press service. The goods are great, the value is excellent, there's a full money back guarantee, reasonable shipping costs, full credit card security and great customer service! [Back to top] I want to send items as a gift. Is this a problem? Not at all! When you place the order, you can specify the mailing address you'd like your order to be sent to - you can even include a message with your gift - good, or what? [Back to top] All the information above was correct at time of writing. If you have further queries, please see Cafe Press' customer info. Any problems, email us. Is there a size chart? I want to make sure I order the right size. |
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Men's Apparel White & Ash Grey T-shirt, Long Sleeve, Sweatshirt, Tank Top, Baseball Jersey, Golf Shirt Size Chest (inches) Small 34-36" Medium 38-40" Large 42-44" X-large 46-48" 2X-large 50-52" 3X-large 54-56" 4X-large 58-60" Fitted T-shirt - Made in U.S.A. Size Chest Length Small 36" 27 1/8" Medium 40" 28 1/8" Large 44" 29 1/2" X-large 48" 30 1/2" 2X-large 52" 31 1/2" 3X-large 56" 32 1/2" Women's Junior Apparel Jr. Baby Doll T-shirt, Jr. Spaghetti Tank, Jr. Raglan, Jr. Hoodie and Camisole These items are designed to fit juniors. They fit snug and sizes run small. Size Bust Waist Length Dress Size Small 28" 26" 22 1/8" 0-2 Medium 30" 28" 22 3/4" 4-6 Large 33" 31" 22 3/8" 8-10 X-Large* 35" 33" 24" 12 * Not available in all styles Women's Apparel Women's Tank and Women's T-shirt These items have a more relaxed fit, and tend to run large. Size Bust Length Small* 36" 26" Medium 40" 27" Large 44" 28" X-Large 48" 29" 2X-Large 52" 30" * Not available in all styles Youth Apparel Kids T-shirt Size Chest Length Small 27" 18" Medium 31" 20.5" Large 34" 23" X-Large 36" 25" Infant/Toddler Apparel Infant/Toddler T-shirt, Infant Creeper Size Chest Length 6 months 19-21" 12.25" 12 months 21-23" 13" 18 months 22-24" 13.75" 24 months/2T 25" 14.5" 3T 26" 15" 4T 28" 16" 5T/6T 30" 18.5" Men's Undergarments Boxers Size Waist (inches) Small 28-30" Medium 32-34" Large 36-38" X-large 40-42" Women's Undergarments Thongs and Panties These items are designed to fit juniors. They fit snug and sizes run small. Size Dress Size Small 2-6 Medium 8-10 Large 12 Headwear Baseball Caps & Visors One size fits all [Back to top] |
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